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Return & Refund Policy

Return & Refund Policy

Exchange / Return & Refund Policy

Return Policy

Our Return Policy stands as a cornerstone of our customer-centric approach, designed to offer you a generous 30-day window within which to make returns and exchanges. This policy has been thoughtfully crafted to address your concerns, whether they pertain to the product's size, color, design, or any other issue that may arise.

To cater to the unique nature of human body types, we understand that sizing can be a complex matter. To mitigate any sizing-related issues, we highly recommend that you diligently review the size and measurement details of the product before placing your order. If any uncertainties persist, we encourage you to explore the option of customization, which allows you to tailor the product to your specific dimensions. However, it's essential to note that returns resulting from incorrect sizing are not accepted. In such cases, we do provide an alternative in the form of an exchange, but the shipping fee for the replacement will be the customer's responsibility.

Terms and Conditions of Return Policy
  1. The Return, Refund, and Exchange Policy is applicable within a 30-day timeframe from the date of purchase.
  2. The tag affixed to the product must remain intact for the return to be eligible.
  3. If the 30-day limit is exceeded, the offer will no longer be applicable.
  4. Products must not be washed or altered in any way before returning them.
  5. For a return to be accepted, the product must be in its original, unworn condition.
  6. Products showing signs of use are not eligible for return or exchange.
  7. The product must be returned in the same condition as when it was received, with no cuts or alterations.
  8. Please be aware that the return policy does not cover customized attires.
  9. All shipping expenses for returns are the responsibility of the customer.
  10. To ensure a smooth return process, we recommend using a courier service that provides a tracking ID/number. This information should be shared with our customer care service.
  11. The parcel should be returned to the same warehouse from which it was initially dispatched.
  12. Lastly, to maintain eligibility for our return policy, please ensure that the parcel is free from any stains or cuts.
Exchange Policy

In situations where the product's size, color, or other factors do not meet your expectations, our Exchange Policy offers a practical solution. Simply reach out to us via email at sales@thecaliforniaoutfits.com, and provide a valid reason for the exchange. Our dedicated customer support representatives are ready to guide you through the process. Once your exchange request is approved, you will be required to return the product to us. Upon receipt, our inspection team will carefully assess the condition of the product. If it meets the specified criteria, we will promptly send you the exchange within 15 working days.

Terms and Conditions of Exchange Policy
  1. The product to be exchanged should be in its original, unworn condition.
  2. When applying for an exchange, ensure that you provide a clear and valid reason for the request.
  3. An exchange is permissible in cases of discrepancies in color, or size, or if the product does not align with the image on our website.
  4. The expenses associated with sending the product for exchange are to be borne by the customer.
  5. To facilitate the process, the return of the product must be to the same warehouse from which it was initially dispatched.
  6. For tracking and transparency, we recommend selecting a courier service offering a tracking ID/number and sharing this information with our customer care representative.
  7. Replacement products will be dispatched within 15 working days.
  8. The exchange is free of cost, with the customer being responsible only for any customs charges.
  9. It's important to note that custom parcels do not fall under the scope of our exchange policy.
Return and Exchange Procedure
  1. Capture clear and detailed photographs of the product you have received. Make sure these images accurately depict any issues you wish to address.
  2. Draft an email that presents a valid and comprehensible reason for initiating the return or exchange procedure.
  3. Attach the product image to the email and send it to sales@thecaliforniaoutfits.com.
  4. Anticipate a response from our customer service department within 24 hours. This response will include a return address and any additional instructions if necessary.
  5. For the return process, choose a reliable and trackable courier service, bearing in mind that shipping expenses are the responsibility of the customer. The use of courier service with a tracking ID/number is vital to ensure the efficient tracking of your return.
  6. Once we have received the product, an email notification will be dispatched to you, confirming that the product has reached us.
  7. To remain eligible for the policy, the product must meet the specified conditions during inspection. If it passes the inspection, our accounts department will initiate the refund process. This typically takes 3 working days. The refunded amount will reach you within 5 to 14 banking days, depending on the specific bank and payment method used.
Refund Policy

If you encounter any issues with the received parcel, such as sizing discrepancies, color mismatches, defects, or deviations from the product description, we encourage you to promptly contact our customer care department. Our attentive customer care representatives are dedicated to responding within 24 hours. Following their confirmation, you will become eligible for a refund.

Terms and Conditions of Refund Policy
  1. Refunds will be processed through the same payment method employed during the initial purchase.
  2. Our accounts department commits to processing the refund within 3 business days.
  3. Subsequently, you can expect the refunded amount to reach you within 5 to 14 business working days. However, please be aware that the precise duration may vary depending on your bank’s policies and processing times.
Order Cancellation Policy

We understand that circumstances may arise that necessitate the cancellation of an order. Our Order Cancellation Policy is designed to address such situations fairly and transparently. Please review the following details:

      1. If you choose to cancel your order within 24 hours of placing it, you will be entitled to a full refund of your payment. This is our commitment to ensuring that you have the flexibility to change your mind within a reasonable timeframe.
      2. In cases where you request a cancellation after the initial 24-hour window, a deduction of 30% will be made from the refunded amount. This deduction is intended to cover processing and administrative costs.
      3. If you find yourself needing to cancel your order when there are only 3 days remaining until the product's scheduled shipment, we regret to inform you that a 50% deduction will be applied to the amount paid.
      4. Once your order has been dispatched, it is no longer eligible for cancellation. At this point, the product is in the process of being delivered to you and is no longer within our control.

    Return Policy

    Our Return Policy stands as a cornerstone of our customer-centric approach, designed to offer you a generous 30-day window within which to make returns and exchanges. This policy has been thoughtfully crafted to address your concerns, whether they pertain to the product’s size, color, design, or any other issue that may arise.

    Criteria of Return Policy

    1. The Return, Refund, and Exchange Policy is applicable within a 30-day timeframe from the date of purchase.
    2. The tag affixed to the product must remain intact for the return to be eligible.
    3. If the 30-day limit is exceeded, the offer will no longer be applicable.
    4. Products must not be washed or altered in any way before returning them.
    5. For a return to be accepted, the product must be in its original, unworn condition.
    6. Products showing signs of use are not eligible for return or exchange.
    7. The product must be returned in the same condition as when it was received, with no cuts or alterations.
    8. Please be aware that the return policy does not cover customized attires.
    9. All shipping expenses for returns are the responsibility of the customer.
    10. To ensure a smooth return process, we recommend using a courier service that provides a tracking ID/number. This information should be shared with our customer care service.
    11. The parcel should be returned to the same warehouse from which it was initially dispatched.
    12. Lastly, to maintain eligibility for our return policy, please ensure that the parcel is free from any stains or cuts.

    Exchange Policy

    In situations where the product’s size, color, or other factors do not meet your expectations, our Exchange Policy offers a practical solution. Simply reach out to us via email at sales@thecaliforniaoutfits.com, and provide a valid reason for the exchange. Our dedicated customer support representatives are ready to guide you through the process. Once your exchange request is approved, you will be required to return the product to us. Upon receipt, our inspection team will carefully assess the condition of the product. If it meets the specified criteria, we will promptly send you the exchange within 15 working days.

    Criteria of Exchange Policy

      1. The product to be exchanged should be in its original, unworn condition.

      1. When applying for an exchange, ensure that you provide a clear and valid reason for the request.

      1. An exchange is permissible in cases of discrepancies in color, or size, or if the product does not align with the image on our website.

      1. The expenses associated with sending the product for exchange are to be borne by the customer.

      1. To facilitate the process, the return of the product must be to the same warehouse from which it was initially dispatched.

      1. For tracking and transparency, we recommend selecting a courier service offering a tracking ID/number and sharing this information with our customer care representative.

      1. Replacement products will be dispatched within 15 working days.

      1. The exchange is free of cost, with the customer being responsible only for any customs charges.

    1. It’s important to note that custom parcels do not fall under the scope of our exchange policy.

    Return and Exchange Procedure

      1. Capture clear and detailed photographs of the product you have received. Make sure these images accurately depict any issues you wish to address.

      1. Draft an email that presents a valid and comprehensible reason for initiating the return or exchange procedure.

      1. Attach the product image to the email and send it to sales@thecaliforniaoutfits.com.

      1. Anticipate a response from our customer service department within 24 hours. This response will include a return address and any additional instructions if necessary.

      1. For the return process, choose a reliable and trackable courier service, bearing in mind that shipping expenses are the responsibility of the customer. The use of courier service with a tracking ID/number is vital to ensure the efficient tracking of your return.

      1. Once we have received the product, an email notification will be dispatched to you, confirming that the product has reached us.

    1. To remain eligible for the policy, the product must meet the specified conditions during inspection. If it passes the inspection, our accounts department will initiate the refund process. This typically takes 3 working days. The refunded amount will reach you within 5 to 14 banking days, depending on the specific bank and payment method used.

    Refund Policy

    If you encounter any issues with the received parcel, such as sizing discrepancies, color mismatches, defects, or deviations from the product description, we encourage you to promptly contact our customer care department. Our attentive customer care representatives are dedicated to responding within 24 hours. Following their confirmation, you will become eligible for a refund.

    Criteria of Refund Policy

    1. Refunds will be processed through the same payment method employed during the initial purchase.
    2. Our accounts department commits to processing the refund within 3 business days.
    3. Subsequently, you can expect the refunded amount to reach you within 5 to 14 business working days. However, please be aware that the precise duration may vary depending on your bank’s policies and processing times.

    Order Cancellation Policy

    We understand that circumstances may arise that necessitate the cancellation of an order. Our Order Cancellation Policy is designed to address such situations fairly and transparently. Please review the following details:

        1. If you choose to cancel your order within 24 hours of placing it, you will be entitled to a full refund of your payment. This is our commitment to ensuring that you have the flexibility to change your mind within a reasonable timeframe.
        2. In cases where you request a cancellation after the initial 24-hour window, a deduction of 30% will be made from the refunded amount. This deduction is intended to cover processing and administrative costs.
        3. If you find yourself needing to cancel your order when there are only 3 days remaining until the product’s scheduled shipment, we regret to inform you that a 50% deduction will be applied to the amount paid.
        4. Once your order has been dispatched, it is no longer eligible for cancellation. At this point, the product is in the process of being delivered to you and is no longer within our control.

      Restocking Fees

      At The California Outfits, if the customer wants for product return they are more likely to pay the product return shipping cost and 10% restocking fee.